CONCIERGE AND CUSTOMER SERVICE

CONCIERGE AND CUSTOMER SERVICE

CONCIERGE AND CUSTOMER SERVICE

At Asset Group Solutions, all of our staff are expected to maintain the friendly and welcoming atmosphere of a site by ensuring customer safety and providing friendly information and assistance. Excellent customer service requires proactive engagement with the customers and being attentive to their needs, it could be as simple as smiling at a customer as they walk by or helping an elderly woman to her vehicle.

We ensure that customer satisfaction is our priority and from the moment of arrival until the moment of departure exceptional service and experience is our concern. Asset Group Solutions recognise that the vital skills for a concierge and for any customer service personnel are highly developed communication skills and cultural awareness.

We provide customer service personnel for:

• Shopping Centres
• Retail and Commercial Offices
• Information and Customer Service Desks
• Special Events and Product Launches
• Car parks/Valet
• Universities

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